---
title: Can I submit a custom card request for our Echo devices?
description: Yes! However, requesting a custom rotating card to show on the Echo devices in your residents’ apartments and homes has some special requirements. Custom card requests are those you wish to add into t
---

[Skip to content](https://knowledge.serenitysmart.com/migration/can-i-submit-a-custom-card-request-for-our-echo-devices#main-content)

English

Show submenu for translations

![serenity-horizontal@1x.png\]](https://knowledge.serenitysmart.com/hs-fs/hubfs/serenity-horizontal@1x.png?height=40&name=serenity-horizontal@1x.png)

- [Default HubSpot Blog](https://blog.serenitysmart.com/blog)

Open main navigation

Close main navigation

- [Default HubSpot Blog](https://blog.serenitysmart.com/blog)
- English
  
  Show submenu for translations
- Serenity Website

 Serenity Website

 Search the Serenity Knowledge Base

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://knowledge.serenitysmart.com/migration?hsLang=en)
2. [Smart Concierge (Echo)](https://knowledge.serenitysmart.com/migration/smart-concierge-echo?hsLang=en)
3. [Rotating Cards](https://knowledge.serenitysmart.com/migration/smart-concierge-echo?hsLang=en#rotating-cards)

# Can I submit a custom card request for our Echo devices?

Yes! However, requesting a custom rotating card to show on the Echo devices in your residents’ apartments and homes has some special requirements.

Custom card requests are those you wish to add into the rotation in addition to your activities calendar and menu (these items are automatically included).

In general, rotating cards are for ‘events’ that run for a certain period of time. As such, it is important to know:

- There can be a maximum of 20 cards in rotation at any given time.
- The number of cards rotating depends on the quantity of items on your activities calendar and menu.
- A rotating card is either ‘in’ or ‘out’ of rotation
- A custom card will rotate for a period of time. If there are 5 cards in rotation, that means your custom card will show every 5th time.
- You must specify EXACTLY what you want the card to say. There is a “heading” and a “subheading”. 
    - Heading - 25 characters maximum
    - Sub-head - 60 characters maximum

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdItDyiZb7dO8g8-xesKmZzeBgMt6foiRiQohgwADZxy7cnL4i0IqD7EUmZK1nyVzWwDPjs2VfJaiNDI_WD0vEOG46vM8B6BKw_iHAKFa6lS7ciYYdk5YKfPIHSP7d-NVqYSQtDvw97-TQQWea9_yW5pkhS?key=wSTnzSIzURM77_-ndP31vw)

Custom Image Specifications

- Please share exactly what you would like the card to say
- Serenity will do our best to work with any images you may send.
- If you do send images, they must be 1280 x 800 (horizontal) and high resolution.
- Images that are too light may automatically be darkened to allow the Title and Subtitle text to show in their default light gray. This could possibly change your image quality.
- Every image requires special processing for Alexa devices. There is no guarantee we will be able to utilize the image you send, but we will do our best.
- We can process special images on cards for display outside of your calendar and menu, however are unable to accept custom images at this time for routine activities and menu items.

When requesting a custom card, please provide all of the following information:

- Heading (25 characters max)
- Sub-head (60 characters max)
- Date/time to start rotation
- Date/time to end rotation

Avoid:

- Images that are too light, or too busy
- Focal points or too light of colors in the image that are in the upper left or lower left corners (This is where the time/temperature and the text will show)

- [How do I?](https://knowledge.serenitysmart.com/migration/how-do-i?hsLang=en)
- [FAQs](https://knowledge.serenitysmart.com/migration/faqs?hsLang=en)
- [Getting Started](https://knowledge.serenitysmart.com/migration/getting-started?hsLang=en#main-content)

    - [Download the mobile app](https://knowledge.serenitysmart.com/migration/getting-started?hsLang=en#download-the-mobile-app)
    - [Log In for the First Time](https://knowledge.serenitysmart.com/migration/getting-started?hsLang=en#log-in-for-the-first-time)
- [Echo Calling](https://knowledge.serenitysmart.com/migration/echo-calling?hsLang=en)
- [Smart Concierge (Echo)](https://knowledge.serenitysmart.com/migration/smart-concierge-echo?hsLang=en#main-content)

    - [Echo Family Calling](https://knowledge.serenitysmart.com/migration/smart-concierge-echo?hsLang=en#echo-family-calling)
    - [Rotating Cards](https://knowledge.serenitysmart.com/migration/smart-concierge-echo?hsLang=en#rotating-cards)
    - [Daily Check-In](https://knowledge.serenitysmart.com/migration/smart-concierge-echo?hsLang=en#daily-check-in)
- [Internal Census Issues](https://knowledge.serenitysmart.com/migration/internal-census-issues?hsLang=en)

- [Default HubSpot Blog](https://blog.serenitysmart.com/blog)

[![Chill listening crop-3](https://knowledge.serenitysmart.com/hubfs/serenity-horizontal.svg "Chill listening crop-3")](https://www.serenityconnect.com)

Serenity Support +1.833.550.5280

Copyright © 2026, Serenity App, Inc.