---
title: How do I access the Serenity app?
description: The Serenity application is available on mobile devices and via a Web-browser.                       
---

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2. [How do I?](https://knowledge.serenitysmart.com/migration/how-do-i?hsLang=en)

# How do I access the Serenity app?

The Serenity application is available on mobile devices and via a [Web-browser](https://knowledge.serenitysmart.com/migration/how-do-i-access-the-serenity-app#web).

### On a mobile device

- Go to your app store (Apple) or play store (Android) 
    - Search “Serenity Connected”
    - Find the green and teal logo

        ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXf1RTffsqEMy28lliDQidAysTD6nMOM5VeUjryBaZqpwU-jgGRTp4lSpychdHymkepfYSwPPZIAk8L6gXkv4MVWlE1TnquzsJ4quju0DAzpEUZTy53sjmqVSQZyDfOkeG05saDWrrGRTXITn2NGQBj_pKS9?key=wSTnzSIzURM77_-ndP31vw)

- Download the app to your device
- A popup will ask you if you’d like to allow notifications - select “Allow” (you can always change this in your settings, but if you turn off notifications, you will not know if there are new messages)

             ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXc8Wd3K3V_ycPtC8ZAbtCV_Ix2plMTD3MYH7EJvKueiV6SOk-Pl8e7qphJFPuc69MZ-9ncQA4euOD2wGrztkvk--n01btpSuyzlJ6-e0nQzYa4v84JF_Pi5wY7R4cruJbfffyasGLXjZVdktcOck33urE0?key=wSTnzSIzURM77_-ndP31vw)

- Enter the email and password provided in your email invitation 
    - Didn’t receive an email invitation? 
          - Check your spam folder
          - If not there, ask your on-site Serenity Administrator
- The first time you log in, you will be required to create your own unique password.  
  ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXd6e3hCKfyiKFBsGuXVheHkE8wTdhs1LDyHEo6fHJ29UpJlaeb1JZsemrSv61pFeWQfglzgGejjdbXmeluRyl17GzXCSllsfnn6IQ6wgJ9vKMfGTYoaEYy12X-5_BsaGgzAQBlm47QmgYL4ySvtAzA1iCSU?key=wSTnzSIzURM77_-ndP31vw)
- Agree to terms

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXeXbmThCyRZxBniDCcx8795quaXawGarKIl9KrXou7GtIqfJT2v0epQGWyFhhjhN48e8RShhhJ5xHQmx9NXsjg_IjVnh53tLxPzMZSn47xdNzMlpXlk18inxSF7w7s2UHj6ssxPgr1b08oCy5oZqRNIqfOI?key=wSTnzSIzURM77_-ndP31vw)

- You will see a list of communication channels on the left side of your screen, tap on a channel and say hello!

### On Web browser

- Go to: app.serenityconnect.com
- Enter the email and password provided in your email invitation 
    - Didn’t receive an email invitation? 
          - Check your spam folder
          - If not there, ask your on-site Serenity Administrator
- The first time you log in, you will be required to create your own unique password.  
  ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXd6e3hCKfyiKFBsGuXVheHkE8wTdhs1LDyHEo6fHJ29UpJlaeb1JZsemrSv61pFeWQfglzgGejjdbXmeluRyl17GzXCSllsfnn6IQ6wgJ9vKMfGTYoaEYy12X-5_BsaGgzAQBlm47QmgYL4ySvtAzA1iCSU?key=wSTnzSIzURM77_-ndP31vw)
- Agree to terms

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXeXbmThCyRZxBniDCcx8795quaXawGarKIl9KrXou7GtIqfJT2v0epQGWyFhhjhN48e8RShhhJ5xHQmx9NXsjg_IjVnh53tLxPzMZSn47xdNzMlpXlk18inxSF7w7s2UHj6ssxPgr1b08oCy5oZqRNIqfOI?key=wSTnzSIzURM77_-ndP31vw)

- You will see a list of communication channels on the left side of your screen, tap on a channel and say hello!

- [How do I?](https://knowledge.serenitysmart.com/migration/how-do-i?hsLang=en)
- [FAQs](https://knowledge.serenitysmart.com/migration/faqs?hsLang=en)
- [Getting Started](https://knowledge.serenitysmart.com/migration/getting-started?hsLang=en#main-content)

    - [Download the mobile app](https://knowledge.serenitysmart.com/migration/getting-started?hsLang=en#download-the-mobile-app)
    - [Log In for the First Time](https://knowledge.serenitysmart.com/migration/getting-started?hsLang=en#log-in-for-the-first-time)
- [Echo Calling](https://knowledge.serenitysmart.com/migration/echo-calling?hsLang=en)
- [Smart Concierge (Echo)](https://knowledge.serenitysmart.com/migration/smart-concierge-echo?hsLang=en#main-content)

    - [Echo Family Calling](https://knowledge.serenitysmart.com/migration/smart-concierge-echo?hsLang=en#echo-family-calling)
    - [Rotating Cards](https://knowledge.serenitysmart.com/migration/smart-concierge-echo?hsLang=en#rotating-cards)
    - [Daily Check-In](https://knowledge.serenitysmart.com/migration/smart-concierge-echo?hsLang=en#daily-check-in)
- [Internal Census Issues](https://knowledge.serenitysmart.com/migration/internal-census-issues?hsLang=en)

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