---
title: What are 'channels' in Serenity?
description: You are included in channels relevant to your role in your organization. Think of these channels as groups of people communicating. Each channel will have an intent and purpose on a topic for discussi
---

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# What are 'channels' in Serenity?

You are included in channels relevant to your role in your organization. Think of these channels as groups of people communicating. Each channel will have an intent and purpose on a topic for discussions.

Below are descriptions of the types of channels you may see.

### Examples of Internal Channels

- **All Staff**  
  This type of channel may be used by all staff to communicate about topics such as asking questions, reminders about sign up forms, giving each other kudos, and more.
- **Admissions**  
  This type of channel may be used to coordinate and collaborate new admissions, transfers, or discharges of care recipients in your organization.
- **Maintenance or Service Orders**  
  This type of channel may be used for sharing maintenance needs at a community. Example: A care team member notices a light is not working in the bathroom, they can post to inform a maintenance crew and this maintenance crew can provide updates such as confirmation when the issue is resolved.
- **Activities**  
  This type of channel may be used by Activities staff members to post calendars, photos of activities, and last minute updates/changes.

### Examples of Other Channels

- **Staff and Family**  
  These channels are usually labeled by a care recipient name and location, such as “John Smith 101”
- **Activities, Menus, Announcements**  
  Usually one-way, whereas certain staff can post and all others in the channel can read-only. (such as family)
- **Staff and 3rd Party Providers**  
  These channels are specifically designed to allow you to communicate with your partner providers who are outside of your organization. These channels may look like “Acme Senior Living + ABC Hospice” to indicate the organization with whom you are communicating.

### For Smart Communities

(Note: This only applies to communities that have Serenity-provided Echo devices)

- **Echo General Announcements**  
  Pushes one-way announcements to all devices
- **Echo-101-John Smith**  
  Pushes a single announcement to John Smith’s device
- **Check In**  
  Dynamic, “Live” report of a check-in session; see Check-In on page 16 for more information.

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