Serenity provides fully customizable workflows that support the services performed by care teams. Serenity is HIPAA-compliant and easy to use. By keeping everyone on the same page at the same time, care teams save time and streamline their daily work.
Types of providers who use Serenity include:
- Senior living communities
- Long term care/ skilled nursing communities
- Pharmacy
- Hospice
- Home health
- Home care
- Medical providers such as doctors, therapists, specialists, and more.
Examples of common workflows include:
Internal staff communication
- Open communication channels to coordinate work such as:
- Department/team collaboration
- Inter-department collaboration
- Service requests
- Ask questions
- Provide support
- Educate on important topics such as regulatory surveys
- Submit service requests for care recipients
- Communicate shift change notes
- Manage scheduling
- Post policies and procedures
- Provide educational content
Staff communication with family
- Private two-way communication between approved family and staff to
- Build trust
- Ask questions
- Share updates
- Provide transparency
- General one-way channels for staff to post:
- Community announcements
- Messages from the Executive Director
- Menus
- Activities calendars
- Anything else that you’d like to provide families as read-only
Provider with Provider
This entails two separate organizations communicating with each other via Serenity, such as senior living and a hospice provider, enabling them to:
- Coordinate needs of shared care recipients across different organizations
- Provide support, education, and collaboration between providers
- Share referrals
- Update progress - keeping everyone on the same page, at the same time
- Save time on phone calls, texts, unsecure emails, sticky notes, etc.
- Ensure transparency